Technology stressing you out?
We Solve Business IT
The modern, people-focused approach to Managed IT, Security & Identity
How quickly can my team get reliable IT support?, Do we have enough cyber security?, How quickly can we recover from an attack?, Do we qualify for cyber insurance?, Are we protected from phishing threats?, Can our business email accounts get hacked?, Do we have an IT strategy or roadmap for the future?, What technology changes are coming?, How can we be more efficient with technology?, Is our confidential client data secure?, Are we adhering to compliance regulations?, Can we account for all company owned devices?
Welcome to ramtek IT
Your trusted partner in navigating the ever-evolving complexity of cyber security and technology.
We're dedicated to helping small & mid-size businesses like yours harness their IT and use it as a multiplier for productivity.
We don't just provide Managed IT Security & Services – we deliver approachable solutions that drive measurable success.
Our approach sets us apart
-
People matter
Genuine relationships are key, always have an expert in your corner
-
Next-generation IT management
Uncompromised security and reliability for today's mobile workforce
-
Practical solutions drive affordability
Personalized to your business technology needs with predictable flat-rate pricing
Who We Are
Managed IT Solution Provider (MSP)
ramtek IT is based in Chicago, IL and serves small to mid-size businesses (SMBs) in various industries across the US. Providing holistic Managed IT Services, we can become your single point of contact for everything business technology.
- Fast support for your team every time they need IT, saving hours of wasted time and frustration
- Here for you through any day-to-day technology trouble
- Continuously monitoring, optimizing, and securing everything while you sleep
- Business Intelligence through learning about your processes, working with your team, and delivering solutions to unsurfaced problems
- Strategic Partner to handle big-picture planning, future-proofing, and a Technology Roadmap personalized to align with your goals
What We Do
We Fix Your IT
As your outsourced IT provider, we got you covered. We can take care of all the security, guide you with strategy, and empower your team for success.
Complete peace-of-mind can be summarized into 3 foundations of service:
- Help Desk Support & Managed IT Services
- Active Cyber Security Defense
- IT Consulting & Technology Enablement
Expert & Friendly
Help Desk Support & Managed IT
Continuous support through Help Desk will quickly address any IT issues so your team can focus on their projects.
Proactive Management of devices & IT systems continuously monitors and optimizes around the clock for security and performance.
Industry Leading
Active Cyber Security Defense
Multi-layered Cyber Defense Systems are meticulously crafted with enterprise level tools protecting your devices, networks, emails, and cloud accounts.
Believing in security first, our live 24x7 Security Operations Center will actively defend your organization against threats.
Business Intelligence
IT Consulting & Tech Enablement
Ongoing Technology Business Review meetings will chart your Technology Roadmap and make sure you are prepared for the future.
Consider us your Virtual CIO while we dive into IT Strategy, discovering areas for Business Process Improvement.
Our Support Services
Help Desk & Managed IT
Supercharge your team’s productivity with 24×7 Remote Help Desk & IT Service Management
24x7 Remote Help Desk
Our commitment to delivering an exceptional client experience is apparent with premium support & awesome interactions.
- Fast assistance via call / text / email / ticket
- Client Portal with extended features
24x7 Health Monitoring / IT Ops
Through proactive maintenance and monitoring of vital signals, we'll intercept potential issues and incidents on your devices, networks, and IT infrastructure.
- Real-time inventory & auditing for security and compliance
- Updates and security patch management
Microsoft 365 Management
Securing business email accounts is complicated; We'll manage & optimize your cloud environment, helping you get the most out of your office productivity suite.
- Reduce risk, enhance user experience, adopt the latest features
- Secure file & document storage strategies
Personalized For Your Business
Do you have a specific business need? Our support extends beyond the basics. We can customize a plan:
- Backup & Disaster Recovery solutions
- On-Site support (Chicagoland area)
- Co-Managed IT: assisting your existing IT team
Our Security Services
Active Cyber Security Defense
Stop worrying about security, we have you covered every step of the way
24x7 Security Operations Center
Hackers don't sleep, neither does our SOC team. Around the clock coverage to monitor and respond to security incidents in real-time so you can relax.
- Managed EDR (Endpoint Detection and Response) provides continuous monitoring and response capabilities protecting against advanced threats
Next-Gen Anti-Malware
Our Next-Generation Anti-Everything solution provides on-device protection against sophisticated malware and cyber threats.
- Ransomware Protection through early-detection mechanisms
- Foothold Detection of attackers abusing legitimate applications
Email & Cloud Security
Email is usually the first point of an attack, we'll make sure your inboxes are protected.
- AI Phishing & Spam Protection
- Business Email Compromise (BEC) Protection
- Cloud storage Anti-Malware
- Shadow IT Detection
Vulnerability Protection
Outdated programs, incorrect settings, or old devices could be an open door for an attacker. We identify and remediate those vulnerabilities in your organization's devices to mitigate security risks.
- Audit and remediation of all security policies
- Security Patch Management for ensuring critical updates are applied
- Network Vulnerability Scans for closing open attack surfaces
Our Success Enabling Services
IT Consulting & Technology Enablement
Through ongoing Technology Business Review meetings, we’ll progress through your Technology Roadmap together-
Consider us your Virtual CIO
Technology Business Reviews
Structured meetings which serve as a platform for aligning your IT investments with your business goals, ensuring that technology remains a driver of growth and innovation for your company.
- Your personal Technology Roadmap will outline your IT initiatives
Technology Success Sessions
Personalized sessions for you and your team to get the most out of technology.
- Training Sessions
- Technology Workshops
IT Strategy, Budgeting, Consulting
Guiding you through all the big-picture technology planning, we'll help make sure your business is ready for the future.
- Technology Roadmap, Strategy, & Budget
- Compliance / Insurance Regulatory adherence
- Business Continuity / Disaster Recovery Planning
Business Process Improvement
By actively understanding your business needs, we can recommend tailored productivity enhancements using existing tools or facilitating the adoption of new technologies.
- Drive cost reductions
- Enhance operational efficiency
- Empower your team for success
Transparency with Reporting & Analytics
You should never have to wonder what your IT Service Provider is up to. Full transparency, so you're always in the know.
- Gain insights into the health and performance of your IT systems
- 100% visibility into operations through our Client Portal
- Access real-time Inventory Management of all company devices through our Client Portal
Digital Transformation Projects
Our expertise enables seamless execution and delivery of IT projects, allowing your company to embrace innovation through continued enhancement & support.
Embark on transformative initiatives such as:
- Cloud data migrations
- VoIP voice & text services
- Security & Business Process enhancements
Next Steps
Initial Discovery Meeting
Contact us today to receive a follow up right away. We'll schedule a meeting to dive deeper into your business IT needs, goals, and current challenges. If we are a good fit, we can proceed with the IT assessment.
IT Security & Systems Assessment
This free assessment will be personalized for your environment, generally including Microsoft 365 Security Baseline checks, Network Vulnerability scans, and a device inventory audit.
Strategy & Proposal Meeting
We'll meet again and review the findings of the assessment. You will receive a plan with recommendations and a proposal outlining how we can work together to implement the solutions.
More Info
Frequently Asked Questions
Pricing Q's
How much does it cost?
Book a meeting with us and we can give you a quote!
Our services are priced at a flat monthly rate per person with no hidden surprises. Pricing is reflective of your business needs, complexity of your environment, and number of users or devices.
What are the standard terms?
Services are provided on a 1-3 year agreement, with a 90-day worry free cancel guarantee. Payment is collected at the beginning of the month. Monthly rate will scale per employee up or down at the end of the month.
Can you do a project for us?
Yes, contact us today and tell us everything!
Our premium clients receive discounted pricing for custom projects, but we can also assist you on a project-basis. We can also work together with your existing internal IT in a co-managed approach.
Service Q's
Does location matter?
In most cases, no! We serve clients all over the US from our HQ in Chicago, IL.
We can provide a complete level of security and remote service through our modern tools designed for business anywhere. If your office is located around the Chicagoland area, we can provide on-site support as needed. If you are far and something is needed on-site, we can work with our network of trusted partners to finish the task.
What's included?
Everything you see on this page!
Unlimited Business IT support for you and your team. Cyber Security Defense for your computers, networks, email, and cloud data. IT Consulting & Strategy to make sure your business is ready for future changes, and to keep technology working for you and your team.
What does support look like?
You and your team can reach out via call, email, text, ticket, or portal!
Support services are shared, enabling us to provide an awesome value to you. Our target response time is 1-3 hours depending on volume and severity, or immediate for critical issues. We build a guarantee (SLA) into the agreement to ensure exceptional and timely service.
Partners & Providers
About ramtek IT
ramtek IT embarked on its journey five years ago as a private consulting firm, dedicated to delivering personalized IT solutions through genuine relationships. Over time we have evolved and expanded our services to provide holistic IT partnerships to the SMB space.
Our core mission remains unchanged: to empower businesses with thoughtful IT services that drive growth and success. With our extensive knowledge and agility to stay ahead, we are uniquely positioned to understand and solve the evolving challenges for SMBs in today’s digital landscape.
At ramtek IT, we believe in the power of technology to transform businesses. Partnering with us means gaining access to a dedicated team of professionals who are passionate about helping SMBs thrive. Together, we can navigate the complexities of security & technology, and unlock new opportunities for growth. Experience the difference with us at your side.